Shipping policy
Shipping Policy
Last updated: October 13, 2026
Thank you for shopping with 2819 Jewelry. All pieces are made to order. This policy explains how orders are processed, shipped, and delivered.
Order Processing
Each piece is made to order. Please allow 2-30 business days for production before your order is dispatched.
Production times are estimates. If we expect a significant delay, we will contact you using the email address provided at checkout.
You will receive a shipping confirmation once your order has been dispatched. Tracking information will be provided where available.
Shipping Methods & Delivery Times
Available shipping methods, shipping costs, and estimated delivery times are displayed at checkout.
Delivery estimates begin once your order has been dispatched and do not include production time. International shipments may take longer due to customs processing or carrier delays.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. Any available free-shipping offers will be shown at checkout.
Customs, Duties & Import Taxes
International orders may be subject to import taxes, customs duties, and carrier handling fees, depending on the destination and the applicable import rules.
Any charges collected at checkout will be displayed before you place your order. Where such charges are not collected at checkout, additional fees may be payable upon import or delivery.
Please check the import requirements applicable to your destination before ordering.
Shipping Destinations
We ship to the countries listed as available at checkout. If your country is not available, please contact us before placing an order.
Address Accuracy
Please ensure that your shipping address is correct when placing your order. If you notice an error, contact us as soon as possible. Changes cannot be guaranteed once an order has been dispatched.
Lost, Damaged or Delayed Orders
If your order appears to be lost, arrives damaged, or is significantly delayed, please contact us at support@2819jewelry.de.
We will assist you in resolving shipping issues. Your statutory consumer rights remain unaffected.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible. We may be able to accommodate your request before production or dispatch, but changes cannot be guaranteed.
Any cancellation or withdrawal rights provided by applicable law remain unaffected.
Contact
For questions about shipping, please contact: